About Pre-sales Advice
Please don`t hesitate to contact us if you have any questions or concerns before making your purchase. We are committed to your 100% satisfaction
About place order
Please remember to receive the coupon from our store before placing an order, choose the right color and size, and make sure your address,postal code,phone number is right.After you paid, we sest you check the order details again to make sure all is correct,If there is something wrong, please contact us in time to modify
We support mixed orders. The order step is click Add to cart, select the color and size you want, and then click continue. Repeat this step until you have selected all the colors you need, and then click the shopping cart in the upper right corner of the screen to finish your payment.
We support dropshipping, just give your customer`s address in the order.We will ship out as soon as possible and not leave any contact information in the package
About Transportation
We don`t ship boxes by default unless there is`with box` in our order option.Send box will increase the risk of the package being seized by the customs and also make your package delivery time longer.if you really need,please contact us pay 5usd for it.
You can use 17track.net to track your package.Usually you will get tracking info in 3-5 days,If you find the package has no logistics information, please contact us within the order, and we will fix it quickly.If the package is seized by your country`s customs, please contact with them for clearance as soon as possible, we will give you a certain amount of compensation, otherwise it is likely to be destroyed
About Review
Your review is very important to us.If you are satisfied, please don`t hesitate to give us a five-star praise and contact us to give you a coupon. If you are not satisfied with the product, please do not open the dispute or post negative review, contact us in your order, we will do our best to help you soe the problem
About the declare value
Normally we will declare $10,marked as gift
Please leave a message to us if you have special requests about declare value and name
About DHL Remote area(need to pay extra cost or change to other shipping methods)
DHL might apply a "remote area charge" in some cases if you choose DHL as your shipping method. This is very rare but will happen when your delivery address is too far from the main logistics centers.
Please check your address by ks below in case that your address belongs to remote areas:
https://www.5idhl.com/#/createExpress/fee (remote area)
If your address belongs to remote area we will tell you in your order to let you choose the solution ,If you do not reply in time, we will use ePacket to send out your package before delivery deade.After you received package,we will refund you difference
Odour Problem
We use environmental friendly adhesive,and the products are directly packaged from the production e,so the smell of glue is a normal phenomenon.After receiving the goods,please air it in a ventilated and dry place.The smell will disperse gradually.
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