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The prices of the products sold in our store are all exclusive of tax. If you need an invoice, please contact customer service. All products in our store do not include pendants. If you need pendants, please contact customer service. Gaobeidian Sizhuang Tengyun Luggage Jia is a company specializing in the production and sales of backpacks, women's bags, shoulder bags and other products. Our company is open to cooperation and welcomes friends from all walks of life to visit, guide and negotiate business. Normally, it will be shipped before 3:00 pm on the same day and after 3:00 pm on the next day. Q: Is the bag in stock? 99% of the products sold in the Sizhuang Tengyun luggage and bag store in Gaobeidian City are for sale. Some products are too popular and there is a shortage of stock. In this case, we will make a special note on the product page to inform customers of the waiting time, and we will actively contact manufacturers to meet their needs as soon as possible. =========================================================================== Q: Is the color of the bag accurate and is there any color difference? All the pictures of the products in the store are taken by our photographer. Before editing and uploading, color calibration is also required to ensure the consistency between the actual product and the picture color as much as possible. We have minimized the color difference. =========================================================================== Question: What are you sending? The default company selected for shipping from Sizhuang Tengyun Luggage and Bags Company in Gaobeidian City is 《 Zhongtong 》, If you do need to specify something else, please be sure to contact our customer service to help you modify the shipping information. =========================================================================== Q: When will the goods be shipped/received after payment? If payment is made before 3:00 pm, the order can be issued on the same day. If payment is made after 3:00 pm, the order should be issued the next day. It usually takes 3-5 days for the shipment to be delivered to you. (Major events, excluding natural disasters) =========================================================================== Q: How can merchants return or exchange? Our shop owner makes backpacks For women's bags, customers can extend the return cycle proportionally to 15 days (counting from the day of receipt of the goods), and the customer return cycle is 7 days. For returns or exchanges due to quality issues, please send us photos of the actual product for verification and confirm the quality issue before returning or exchanging.